Position Summary

Reporting to the CalAIM Program Coordinator, the Community Supports Specialist will have an administrative focus on CenCal Health programs and encompass a broad range of tasks that support the efficient operation of programs, including managing internal and external correspondence, maintaining organized records, and supporting the planning an execution of events and day habilitation classes involving clients, donors, and volunteers.
 

Essential Functions

• Tracking program and client level data with experience in Excel/Google Sheets, Microsoft Word
• Ability to review, interpret and adapt to evolving DHCS guidelines.
• Submit and track CenCal referrals, authorizations, extensions, discontinuations, and related documentation through the CenCal provider portal.
• Maintain accurate data logs, spreadsheets, and internal tracking systems to support reporting and billing needs.
• Assist with scheduling activities and volunteers for Day Habilitation (DH) classes, help with implementing the monthly DH calendar for staff, and coordinating logistics with internal staff (shelter staff, shelter clients, case managers).
• Recruit and coordinate volunteers to teach or support classes, and assist with Electronic Visit Verification (EVV) tracking for client attendance as needed.
• Attend Day Habilitation classes, networking events, and community meetings to support community engagement and continuous improvement.
• Work closely with the CalAIM Program Coordinator to support program planning, improvement efforts, and team communication.
• Provide weekly check-ins at shelter sites to ensure daily Day Habilitation tracking is operating efficiently for shelter staff, and assist with the monthly programming for Day Habilitation Program.
• Regularly meet with the Supervisory team for the exchange of information, brainstorming, and problem-solving.
• Participate in monthly auditing of accurate data with the Quality Assurance department and in monthly billing activities with the CalAIM Program Coordinator.

· Reliable, regular attendance.

Qualifications

• Possess a minimum of an Associate Degree in a related field or two years of related experience.
• 2 years of experience in a homeless services setting working directly with individuals experiencing homelessness, mental health, and/or substance use concerns is strongly preferred.
• Familiarity with available resources to support homeless clients.
• Ability to use computers, with proficiency in Microsoft Office software, particularly Excel.
• Be a highly motivated self-starter, with proven ability to develop creative solutions.
• Project a professional demeanor and possess excellent written and oral communication skills, interpersonal skills, and ability to work both individually and as part of a team.
• Ability to multi-task and remain calm in demanding and unpredictable situations.
• Ability to maintain a professional, customer service-oriented attitude at all times.
• Ability to meet face-to-face in the office with homeless individuals of diverse backgrounds and disabilities, including physical, mental, substance abuse, HIV/AIDS, etc.
• Ability to develop rapport, provide information, and refer with sensitivity to cultural issues.

· Display a high level of initiative, effort and commitment towards completing assignments efficiently.

• Possess excellent time management skills and the ability to work with minimum supervision.

Other Requirements (may be met at time of hiring with 5CHC)

• Successful completion of background screening.
• Reliable transportation, valid California driver’s license, proof of current auto insurance, and ability to qualify for organization’s insurance coverage.
• Current tuberculosis test.
• CPR/First Aid Certification.

As with all positions at 5Cities Homeless Coalition, the employee filling this position is expected to work with a diverse workforce, optimize your personal performance, work safely at all times, willingly collaborate with your coworkers and supervisors to work more efficiently and effectively. You are expected to add your talents and ideas toward attaining our Mission: strengthening our community by mobilizing resources, fostering hope, and advocating for the unhoused and those facing homelessness.