Position: Program Support Specialist

Reports To: CalAIM Program Manager

Department: Administration

Classification: Full time

FLSA: Non-exempt, Hourly

Salary Range: $26-29

5Cities Homeless Coalition assists those who are experiencing or at-risk of homelessness to achieve housing stability, self-sufficiency, and improved health by providing resources, supportive services, and programs.

Our Vision

Through collaboration and leadership, the Coalition is building an engaged community that fully understands the complexities of homelessness and actively shares the responsibility of creating and implementing solutions to reduce it.

Position Summary

Reporting to the CalAIM Program Manager, the Program Support Specialist will have an administrative focus on CenCal Health programs and encompass a broad range of tasks that supports the efficient operation of programs, including managing internal and external correspondence, maintaining organized records, and developing and maintaining clear, accessible reference documents and job aids for staff to ensure alignment with ongoing CalAIM program updates, guidance, and compliance requirements.

Essential Functions

• Ability to review, interpret and adapt to evolving DHCS guidelines.
• Submit and track CenCal referrals, authorizations, extensions, discontinuations, and related documentation through the CenCal provider portal.
• Maintain accurate data logs, spreadsheets, and internal tracking systems to support reporting and billing needs.
• Accurately input, update, and maintain large volumes of data in databases and perform regular audits to ensure data integrity and resolve any discrepancies.
• Attend events and community meetings to support community engagement and continuous improvement.
• Maintain high organizational standards and manage timely communication across multiple required platforms, including Outlook (email and calendar), CenCal Provider Portal, Zix Secure Message Center, and CenCal Gateway portals.
• Provide intermittent check-ins at shelter sites to ensure enrollment and tracking operates efficiently for shelter staff, and assist with the monthly programming for CenCal and CalAIM.
• Conduct regular file review to ensure that all required eligibility documentation is accounted for and filed, including maintaining appropriate record-keeping logs in preparation for monitoring and audits.
• Reliable, regular attendance and ability to work effectively within team structures while maintaining professionalism, accountability, and respect for diverse roles and perspectives.

Qualifications

• Possess a minimum of an Associate Degree in a related field or two years of related experience.
• Ability to use computers, with proficiency in Microsoft Office software, particularly Excel.
• Prioritize and adjust departmental workflows in response to evolving operational needs.
• Ability to maintain a professional, customer service-oriented attitude at all times.
• Ability to meet face-to-face in the office with homeless individuals of diverse backgrounds and disabilities, including physical, mental, substance abuse, HIV/AIDS, etc.
• Display a high level of initiative, effort and commitment towards completing assignments efficiently.
• Possess excellent time management skills and the ability to work with minimum supervision.

Other Requirements (may be met at time of hiring with 5CHC)

• Successful completion of background screening.
• Reliable transportation, valid California driver’s license, and ability to qualify for organization’s insurance coverage.
• Current tuberculosis test.
• CPR/First Aid Certification.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience several unpleasant sensory demands associated with the client’s use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure. The employee may be subjected to outside environmental conditions, including accessing areas inhabited by homeless people that may be inhospitable and often difficult to access because of uneven or harsh terrain.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

In the course of performing the job, this position typically spends time sitting, standing, walking, stooping, kneeling, climbing stairs, driving, carrying (20lbs), lifting (20lbs), operating a computer keyboard, and making and receiving telephone calls. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The employee may be subjected to outside environmental conditions, including accessing areas inhabited by homeless persons that may be inhospitable and often difficult to access because of uneven or harsh terrain The employee must be able to tolerate being outdoors in all types of weather for several hours at a time.

5Cities Homeless Coalition is an Affirmative Action/Equal Opportunity Employer and does not unlawfully discriminate on the basis of race (including, but not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, citizenship, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), medical condition (including cancer and genetic characteristics), genetic information, marital status, gender (including gender identity and gender expression), age, sexual orientation, veteran and/or military status, the presence of any physical or mental disability (except where such is a bona fide occupational qualification), domestic violence victim status, political affiliation, or any other status protected by federal, state, or local laws.